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We are looking for a customer-service oriented Engineer with SOLIDWORKS experience to join our support team. Our team of Application Engineers provides assistance to customers across the Southeast from large global accounts to small, one-man machine shops. Every interaction with a customer is an opportunity to show them quality and commitment from us. This position will include working closely with our sales team during the pre-sales process in helping identify customer business issues and pain points, then providing a solution through our product and service offerings. Post sales training will further engage you with our customer base along with providing technical quality support on occasion.

RESPONSIBILITIES: 
  • Pre-sales support with presentations and consultations
  • Post-sales training and technical support as needed
  • Assist customers with installations and provide recommendations for best practices
  • Understand the entire SOLIDWORKS product suite
  • Become a specialist in certain SOLIDWORKS products
  • Self starter for personal growth and self-training

EDUCATION:
  • Bachelors or higher degree  in Mechanical Engineering or related field
  • FEA and PDM experience a plus

REQUIREMENTS:
  • Exceptional communication and follow-up skills
  • Clear and concise writing skills via e-mail
  • Strong troubleshooting/problem solving skills
  • Ability to manage multiple customer interactions
  • Attention to detail
  • Friendly, helpful attitude
  • Strong SOLIDWORKS background
  • Must have 3+ years experience in SOLIDWORKS

If you meet above requirements send your CV to vacancies@customizecad.com. Job location Hyderabad, India

We are looking for a customer-service oriented, independent and hard working Sales Manager. Candidate should be ready to travel and give presentations to prospective customers.

 

RESPONSIBILITIES:

  • Respond to and follow up sales enquiries by telephone, email and personal visits and quote as needed.
  • Maintain a living forecast of 30-60-90 day activity and weekly activity reports
  • Present solutions to customers/prospects using PowerPoint, Word, Excel, etc
  • Work with the technical team to present a strong business solution to our prospects and customers.
  • Develop a working relation with existing and new accounts.
  • Maintain and develop existing and new customers through planned individual account support, and liaison with internal marketing and order management groups.
  • Maintain an agreed upon quota as assigned for each territory.
  • Attend training and develop relevant knowledge and skills through research and reading industry publications and related materials.

 

EDUCATION:

  • Bachelors in Mechanical engineering is desired but not compulsory
  • Masters in Business Administration is desired but not compulsory

 

REQUIREMENTS:

  • Exceptional communication and follow-up skills
  • Clear and concise writing skills via e-mail
  • Strong troubleshooting/problem solving skills
  • Ability to manage multiple customer interactions
  • Attention to detail
  • Friendly and helpful attitude

 

If you meet above requirements send your CV to vacancies@customizecad.com. Job location Hyderabad, India

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